Privacy Policy

Effective Date: 05 December 2024

Welcome to Terrace! At Terrace ("we," "our," or "us"), we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our platform, myterrace.net, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

a. Personal Information

When you create an account or interact with our Service, we may collect personal information such as:

• Name
• Email address
• Payment details (processed securely through a third-party payment processor)

b. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., Google Analytics) to enhance your experience and analyze website traffic. Cookies are small text files stored on your device that allow us to collect the following information:

• Your IP address
• Browser type and version
• Pages visited and time spent on our website
• Geographic location and device information

You can manage or disable cookies through your browser settings, though some functionality of the Service may be impacted.

2. Why We Collect Your Information

We use your data for the following purposes:

• To Provide and Improve Our Service: Personalize user experiences and enhance platform performance.
• Billing and Account Management: Process subscriptions and ensure payment security.
• Analytics and Marketing: Understand user behavior and optimize our platform using tools like Google Analytics.
• Compliance: Ensure compliance with legal and regulatory obligations.

3. Cookies and Your Consent

a. Cookie Types We Use

• Essential Cookies: Required for platform functionality (e.g., login authentication).
• Analytics Cookies: Help us understand how users interact with Terrace (via Google Analytics).
• Preference Cookies: Store your language or other site preferences.

b. Consent to Cookies

Upon your first visit to our platform, we will ask for your consent to use non-essential cookies, such as those for analytics. You can withdraw your consent at any time by updating your cookie preferences via the cookie banner or browser settings.

c. Third-Party Tracking

We use Google Analytics to track website performance and visitor behavior. Google Analytics operates as a data processor under our direction, and we have enabled IP anonymization to further protect your privacy.

For more information on how Google Analytics processes your data, visit their Privacy Policy.

4. How We Share Your Data

We only share your data in limited circumstances, such as:

• Service Providers: With trusted third-party partners (e.g., payment processors) necessary to provide our Service.
• Legal Obligations: To comply with applicable laws, regulations, or government requests.
• Business Transfers: If Terrace is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

We do not sell your personal information to third parties.

5. Your Rights Under GDPR

As a user in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data.
• Right to Data Portability: Request your data in a structured, commonly used format.
• Right to Restrict Processing: Limit the way we process your data.
• Right to Object: Opt-out of data processing for direct marketing purposes.

To exercise these rights, please contact us at privacy@myterrace.net. We will respond to your request within 30 days, as required by GDPR.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Data Security

We implement robust security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our platform is not directed toward individuals under 18 years old, and we do not knowingly collect data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will notify you by updating the "Effective Date" at the top of this page and providing a notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: privacy@myterrace.net
• Website: myterrace.net

By using Terrace, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.